FAQ
Editing
How do I edit the content on my site?
When you're logged in, you'll see an edit button on the pages you can edit. Click on the button to open your text editor. Inside the text editor you can rewrite and format the text as you would in a word processing environment. Click "Save" to apply your changes and close the text editor. Your changes are live on your website.
How do I add a link?
Highlight the word you want to make into a link and click the link button . In the pop-up window, insert the full URL in the "Link URL" field and click "Insert." Optionally, you can set the "Target" field to make the link open the page in a new window when clicked.
How do I link to an email address?
Highlight the word you want to make into an email link and click the link button . In the pop-up window, insert "mailto:name@yoursite.com" in the "Link URL" field and click "Insert." It is not necessary to set any other fields. When a visitor clicks on the link, a blank email window will pop up in their default email program, containing that address.
How do I link to a document?
Highlight the word you want to make into a link and click the link button . In the pop-up window, click on the Documents tab. This tab displays a list of the documents you've uploaded to your site. Copy a URL. Return to the General tab. Paste the URL into the "Link URL" field, then click "Insert."
Why is my document link showing a 404 Not Found error?
The problem is probably due to the file name. Check for double-spaces between words in the file name. The editor has an automatic clean-up function that trims out double-spaces when you click Save. Thus, the link gets broken.
How do I add images to a page?
Please see the instructions under the Images tab.
How do I create a new page and add it to the menu?
Your Page Manager gives you the ability to add and remove pages, rename them, and move them around your menu structure. To manage public pages, click on the Public Pages link under your Manage button. To manage Members-Only pages, click on the Members Pages link under your Manage button.
How do I edit the sidebar?
Go to your Sidebar page and make any changes there. The Sidebar page in this management section displays like a normal page in order to accomodate the size of the text editor, but the content still appears on your site within the narrow strip on the side of each page.
Can I put images in the sidebar?
Yes, your images will be automatically scaled down to fit.
Uploading
The "browse" button doesn't work when I try to upload files. Why?
This is a known issue. In Firefox, the latest Flash plugin conflicts with your site's upload settings and causes the browse button to break. There are two options to solve this problem:
How do I upload audio?
Go to Upload > Audio in the admin menu and follow the instructions provided.
Which file formats does the player accept?
.mp3
I have audio material on a CD, but I don't know how to convert it. Can you do it for me?
Yes, we offer Audio Upload service for a nominal fee. You may mail us a spare copy of your CD and we'll convert and upload the tracks to your website. Please email your support contact for details.
How do I add, move, and delete tracks in the audio player?
You can manage your tracks from the Upload > Audio page. Click and drag on the arrow buttons to reorder a track, and click the "Submit" button to apply changes. Place a checkmark in the "Pub" column and click the "Submit" button to unpublish - temporarily remove - a track from the audio player. Place a checkmark in the "Sel" column and click the "Delete" button to permanently remove tracks.
I'm trying to drag a track from one side to the other, but it won't move.
If there is an uneven number of tracks on either side of the table, you may have to drag the track up to the top of the list, and then horizontally to the other side.
Can members download audio tracks?
Yes, there is a private audio player in the Members-Only section. When members are logged in, they can download tracks from this audio player.
I can't get the audio player to work.
You may be using an incompatible browser. We strongly recommend using Firefox 3 (on Mac) and Internet Explorer 8 (on PC) when viewing and managing your site, for best performance. Another problem could be that you don't have the latest Flash plugin installed on your browser, or maybe you have Flash turned off in your settings. This page will help you determine whether you have Flash installed, and how to download it: http://www.adobe.com/software/flash/about/
How do I upload and link to documents?
Go to Upload > Docs in your admin menu and follow the instructions to upload your documents.
To link to a document, open your editor on the page where you want to insert the link. Highlight a piece of text and click the link button . In the pop-up window, click on the Documents tab. This tab displays a list of the documents you've uploaded to your site. Copy a URL. Return to the General tab. Paste the URL into the "Link URL" field, then click "Insert."
How do I upload video?
Go to your Video page and follow the instructions provided.
How do I upload images?
How do I add images to a page?
Images
How do I upload images?
How do I add images to a page?
How do I make an image link to another page?
Events
How do I add events to my Events page?
How do I add events to my Events Calendar?
Any event you submit to your Events page is automatically added to your Events Calendar.
How do I remove events?
When you are logged in as the administrator, go to the Events page and click on the gray Remove button next to the event you wish to delete.
Member Accounts
How do members create login accounts?
The login box in your sidebar contains a link titled "Create an account." Members may click on that link to register for an account. The registration page asks them to create a username and password. When they submit their information, a notification email is sent to the admin address of your site, admin@levitravdnh.com.
The registration page does nothing when I submit my information.
The system probably requires a stronger password. Please start over and enter a new password at least 8 characters in length, containing a couple of numbers.
How do I activate the accounts?
You must open the activation emails and click on the activation link to confirm that person's account. They will not be allowed access to the Members Only section until you have clicked the activation link. This action saves the person's information in the website database. The system will send a Welcome email to the member once you have activated their account.
What if a member forgets his/her password?
Below the "Members Login" form you'll find a link titled "Forgot your password?" Click on this link and follow the steps to reset your password.
How do members change their password or email address?
You can change your password and email address on the "My Account" or "My Profile" page found in the members only section.
How do we delete the accounts of members who leave our group?
Go to the Admin > Members page in the admin menu. This page lists the member accounts registered on your site, and allows you to delete accounts.
Why am I getting account requests from names I don't recognize?
Spammers will occasionally happen upon your website and submit the registration form. They will not have access to the members-only section unless you activate their account. However, their name still shows up on the members list, because the system logs their initial request. You can simply ignore the email messages and delete them from the members list, and they'll never get access.
How do I create email accounts on my site?
Go to your Admin > Email page in the admin menu and follow the instructions there.
How many email addresses do I get?
Unlimited.
How do I check my email?
Unless you set up forwarding or POP, you must log into Webmail online.
Can I forward my email to another address?
Yes. To set up a forwarding address:
What are the POP settings?
You can see your POP settings in your email account control panel.
CafePress
How do my products show up on my Store page?
We use a programming tool that looks up your CafePress page and transfers the product pictures and information to the Store page on your site.
How do I manage my products?
Login to your account on CafePress.com and use their management tools. Your changes will be reflected on the Store page of your website.
How can I temporarily take down my Store page?
Yes, simply enter your Page Manager and use the "Show and Hide Pages" tool to hide the Store menu link.